Roborock has received Canstar’s 2026 Most Satisfied Customers award for robot vacuums, with Australian respondents rating the brand highest overall against other robotic vacuums on the market.
Canstar surveyed 354 Australians about robot vacuums they had owned or used in the previous three years. The survey covered overall satisfaction, performance, features and functionality, battery and charging performance, design, ease of use and value for money. Roborock was ranked first and was the only brand to achieve five stars in every category.
Company links result to customer feedback
Danni Li, Roborock’s marketing lead, said the company was honoured by the award. Li said Roborock measures success by how much it can reduce the complexity of daily chores and give customers more time for what they love to do. Li also said consumer centricity is a core value and that the company’s R&D team uses real customer feedback to shape future products, including what users like, dislike and want from robotic vacuums. According to Li, the award is particularly meaningful because it was decided by people who actually use the products.
New models target mopping performance
Roborock said the recently launched Saros 20 Flow and Qrevo Edge 2 Flow deliver an enhanced mopping experience powered by SpiraFlow 2.0, an upgrade of its original roller mop system. The company said sticky messes and spills are tackled with 16 pressurised clean-water outlets that distribute water across the roller, faster roller rotation at 240RPM, 2.5 times downward mopping pressure and new pressurised 100ºC self-cleaning fresh-water roller washing. Roborock said the washing system is intended to provide a deep, hygienic clean and has a 99% bacterial removal rate.
The flagship Saros 20 Flow has an ultra-slim 8.98cm body, 36,000Pa suction and AdaptiLift Traverse 3.0, which is designed to climb double-layer thresholds up to 8.8cm. Its AI RGB recognition is intended to identify different floor surfaces and types of messes so the cleaning can be adjusted. Roborock said the DuoDivide Main Brush and Dual Lifting Side Brushes achieve a 0% hair tangling rate, while the new RockDock features 100ºC pressurised mop washing and automated detergent dispensing.
At 8.98cm, the Qrevo Edge 2 Flow is described by Roborock as one of the slimmest roller mop robot vacuums on the market. It has 35,000Pa HyperForce suction and the upgraded SpiraFlow 2.0 system. For homes with pets, Roborock says the model promises a 100% hair pick-up rate on floors and a 15% higher pet hair pick-up rate. Its AI RGB recognition identifies floor types and spills and adjusts waterflow, while the vacuum recognises carpeted rooms, automatically lifts the roller mop up to 15mm and uses an Automatic Roller Shield intended to keep carpets dry.