Philippine Airlines has selected IBS Software's cloud-based iCargo platform to replace its current cargo system, with the implementation intended to cover both its domestic and international cargo operations.
The airline is treating the replacement as part of a wider modernisation programme. IBS Software said the deployment will extend iCargo's capabilities across PAL's cargo business, supporting the full range of functions the carrier runs rather than a single part of the operation.
What the platform will handle
The scope reaches beyond routine shipment handling into the requirements that apply to cross-border freight. According to the vendor, iCargo will support cargo movements across both networks, including international obligations such as customs reporting, the settlement of duties and taxes, and regulatory compliance.
IBS Software said the product already serves carriers facing this same combination of domestic and international demands, and that it is built to provide the flexibility, scale and capability to manage both within one system.
- Domestic and international cargo movement handling
- Customs reporting and regulatory compliance
- Settlement of duties and taxes
- System performance and data analytics
Stated operational benefits
PAL expects the transition to address several operational requirements, including system performance and data analytics. The vendor positions the platform as supporting faster shipment processing, greater reliability and end-to-end shipment visibility, while reducing manual intervention and making processes more efficient.
For cargo customers, the airline links the change to a better experience, although it did not set out specific service changes. These are capabilities and expectations stated at the point of selection: no deployment timetable, contract value or performance results from an operating rollout were disclosed.
The airline's rationale
Jason Siy, vice president for cargo business at Philippine Airlines, described the initiative as an important step in the modernisation of the airline's cargo business. He said that as the carrier grows across its domestic and international network, it needs a system that increases visibility, improves operational efficiency and allows it to deliver a better experience for customers.
Siy added that the airline sees iCargo as a key enabler of its long-term cargo transformation strategy and of its ambition to build a stronger cargo business.
iCargo is a cloud-based product from IBS Software; PAL did not name the incumbent system it is retiring. The vendor said the implementation will support the carrier's modernisation programme with capabilities covering its full range of business functions.