PSB Industries has launched a Remote Monitoring Service for customers using its systems to dehydrate and purify gases and liquids. The company designs and builds such equipment and says the new offering provides direct OEM visibility, faster technical support and a more proactive way to maintain uptime and performance.
The service brings together installed hardware, secure connectivity and ongoing support from PSB. Customers receive continuous visibility into system status and alarm activity, but operating authority stays with on-site staff, according to the company.
Monitoring package
PSB says the service is built around an OptixEdge industrial edge gateway. It also includes secure cloud-connected data collection, continuous alarm monitoring, remote troubleshooting and diagnostics, and root-cause analysis for abnormal or recurring events.
The scope covers technical review of operating data and gas sample analysis. Semiannual site visits and performance assessments are included as well.
For operators of PSB systems, the company frames the service as a move beyond reactive troubleshooting. Continuous monitoring can help PSB Services trace event sequences, distinguish underlying causes from symptoms and begin diagnostics earlier than a conventional back-and-forth support process, the company says.
Support terms
Additional provisions include priority access to OEM service, reduced hourly service rates and an annual support package with pre-purchased service hours. PSB says those hours can be applied to alarm troubleshooting, process optimization and performance reviews, technical consultation and operator training.
PSB describes the service as expert oversight layered on existing operations, intended to keep critical systems under continuous observation instead of leaving them as opaque equipment. The company says OEM review of live operating data and alarm sequences gives customers a practical route to reduce unplanned downtime and support reliability.